Shipping Policy
Free Shipping Across India
At Decor by Neon, we proudly offer free shipping on all orders throughout India, ensuring a seamless experience for all our customers. No hidden fees, just pure convenience.
Cash on Delivery (COD)
- Available for orders above ₹2000: We understand the ease of COD, and it’s available on all orders exceeding ₹2000.
- For COD orders, we require a 10% advance payment, with the rest payable at the time of delivery.
- Customized orders are not eligible for COD.
Order Confirmation for COD:
Once you place a COD order, we will reach out within 24-48 hours via call or WhatsApp for confirmation. If we do not receive a response after three attempts, we reserve the right to cancel your order.
Dispatch and Delivery Times
- Standard Products (Wall art, clocks, decor pieces): Dispatched within 2-5 working days.
- Customized Designs: These unique pieces take a little more time, usually dispatched within 5-7 working days.
Estimated Delivery
Your order will typically be delivered within 7-10 days. However, in the event of unforeseen circumstances like extreme weather, strikes, or remote locations, delivery may take longer. We’ll provide a tracking link via email or SMS once your package is handed over to our delivery partner.
Shipping Partners
We collaborate with trusted courier services like FedEx and Delhivery, ensuring that your decor arrives safely and on time, no matter where you are.
Bulk and Customized Orders
For bulk or highly customized orders, feel free to reach out to us. We’ll make sure to provide an accurate timeline and special shipping arrangements if necessary.
With Decor by Neon, rest assured your order is handled with care, delivered on time, and ready to transform your space.