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Email:

Mobile / Whatsapp : +919780127777

Name: Gurjeet Singh

FAQs

Do you offer Cash on Delivery (COD)?

Yes, we provide Cash on Delivery (COD) as a payment option. To confirm your COD order, we require a 10% advance payment. This ensures a smooth transaction process upon delivery.

How long will it take for my order to arrive?

Once we receive your order confirmation and payment, we typically require 2-4 business days to prepare your items for shipping. After dispatch, your order should reach you within 3-5 days.

Are custom designs available?

Absolutely! We specialize in custom metal designs. To get started, please reach out to us at neonmetalartstudio@gmail.com with your ideas and specifications.

What payment options do you accept?

We offer a variety of payment methods for your convenience, including Visa, Mastercard, American Express, Paytm, PayZapp, and Cash on Delivery (COD).

How can I track my order?

Once your order is shipped, you will receive a tracking number. You can use this number to monitor your order's status on the courier's official website.

Do you provide discounts for bulk purchases?

Yes, we’re happy to offer discounts on bulk orders! The discount rate will vary based on the quantity you wish to order. For more details, please contact us at neonmetalartstudio@gmail.com.

Can I request a different color for my order?

While our standard designs come in limited color options, we can accommodate color requests. Just let us know your preferred color when you contact us. Please note that additional charges may apply.

What shipping carriers do you utilize?

We proudly partner with reliable shipping services such as FedEx, DTDC, and DHL to ensure your order is delivered promptly and securely across India and internationally

What is the estimated timeframe for custom orders?

Custom orders may take longer due to their unique nature, but we strive to ship them within 5-10 business days, depending on complexity and design.

Can I cancel my order?

Once an order is accepted and processed, cancellation is not possible. If you have any concerns about your order, please contact us as soon as possible, and we will do our best to assist you.

What should I do if my order arrives damaged?

If your order arrives damaged or defective, please contact us within 7 days of receipt at neonmetalartstudio@gmail.com. We will assist you in processing an exchange or return.

Can I change my order after it has been placed?

If you need to make changes to your order, please contact us as soon as possible. We can only modify orders that haven't been processed for shipping yet.

What is your return and refund policy?

We accept returns for products that are unused and in original packaging within 7 days of receipt if a damaged/wrong product is received. For more details, please check our Return & Refund Policy section.

Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times will vary based on the destination. Please contact us at neonmetalartstudio@gmail.com for specific shipping inquiries.