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FAQs
Yes, we provide Cash on Delivery (COD) as a payment option. To confirm your COD order, we require a 10% advance payment. This ensures a smooth transaction process upon delivery.
Once we receive your order confirmation and payment, we typically require 2-4 business days to prepare your items for shipping. After dispatch, your order should reach you within 3-5 days.
Absolutely! We specialize in custom metal designs. To get started, please reach out to us at neonmetalartstudio@gmail.com with your ideas and specifications.
We offer a variety of payment methods for your convenience, including Visa, Mastercard, American Express, Paytm, PayZapp, and Cash on Delivery (COD).
Once your order is shipped, you will receive a tracking number. You can use this number to monitor your order's status on the courier's official website.
Yes, we’re happy to offer discounts on bulk orders! The discount rate will vary based on the quantity you wish to order. For more details, please contact us at neonmetalartstudio@gmail.com.
While our standard designs come in limited color options, we can accommodate color requests. Just let us know your preferred color when you contact us. Please note that additional charges may apply.
We proudly partner with reliable shipping services such as FedEx, DTDC, and DHL to ensure your order is delivered promptly and securely across India and internationally
Custom orders may take longer due to their unique nature, but we strive to ship them within 5-10 business days, depending on complexity and design.
Once an order is accepted and processed, cancellation is not possible. If you have any concerns about your order, please contact us as soon as possible, and we will do our best to assist you.
If your order arrives damaged or defective, please contact us within 7 days of receipt at neonmetalartstudio@gmail.com. We will assist you in processing an exchange or return.
If you need to make changes to your order, please contact us as soon as possible. We can only modify orders that haven't been processed for shipping yet.
We accept returns for products that are unused and in original packaging within 7 days of receipt if a damaged/wrong product is received. For more details, please check our Return & Refund Policy section.
Yes, we offer international shipping. Shipping costs and delivery times will vary based on the destination. Please contact us at neonmetalartstudio@gmail.com for specific shipping inquiries.